Privacy Policy

Information We Collect

We may collect personal information when you visit our website, request a demo, contact us, sign up for updates, or use our platform. This may include:

• Contact information — name, email address, and details you provide in forms or messages.
• Student data (when applicable) — reflections, interests, competencies, progress, and related educational insights collected through the platform.
• Usage data — information about how you interact with the site, such as IP address, browser type, and pages visited.
• Account and role data — school affiliation, mentor/admin roles, and access-related information needed to operate the service.

We minimize collection to what is necessary to provide and improve Viacela. We do not collect sensitive information without appropriate consent or authorization.

How We Use Your Information

Your information is used to:

• Provide and improve educational services, guidance, mentoring, and recommendations.
• Communicate with you, including account notices, support responses, and service updates.
• Analyze usage to improve product quality, reliability, and user experience.
• Maintain security, prevent abuse, and comply with legal obligations.

We do not sell your personal information to third parties.

FERPA and COPPA

Viacela is designed for educational settings and is committed to protecting student and children's privacy. We aim to comply with the Family Educational Rights and Privacy Act (FERPA) and the Children's Online Privacy Protection Act (COPPA) where applicable.

FERPA. We treat student education-related data as education records and only access, use, or disclose it with proper authorization from schools, parents/guardians, or as otherwise permitted by law. We do not use student data for non-educational commercial purposes without required consent or authorization.

COPPA. For users under 13, we obtain verifiable parental/guardian consent before collecting personal information where required. Parents/guardians may request to review, delete, or refuse further collection of their child's data by contacting us.

Consent

We obtain consent or other lawful authorization before collecting personal data beyond basic site operation. This may include affirmative actions on forms, school/parent/guardian authorization for student use, and account registration flows. You may withdraw consent where applicable by contacting us, though doing so may limit access to certain features.

Security

We use industry-standard safeguards to protect information, including HTTPS/TLS in transit, access controls, and secure storage practices. Access is limited to authorized personnel with a need to know.

No method of transmission or storage is 100% secure. If we become aware of a data incident that requires notice under applicable law, we will notify affected parties as required.

Sharing and Disclosure

We may share information with:

• Service providers (for example hosting, email, analytics, or AI infrastructure) under confidentiality and data-protection obligations.
• Schools, mentors, guardians, or authorized program partners as needed to operate the educational service.
• Legal authorities when required by law or to protect rights, safety, and security.
• Successor entities in connection with a merger, acquisition, or similar transaction, with notice where required.

We do not share student data except with authorization or as permitted under applicable education-privacy laws.

Your Rights and Choices

Depending on your location and role, you may have the right to:

• Access, correct, or request deletion of personal information.
• Opt out of non-essential communications.
• Request additional rights available under applicable privacy laws (for example GDPR data portability where it applies).

To exercise these rights, contact us at privacy@viacela.com.

Children's Privacy

We do not knowingly collect personal information from children under 13 without required parental/guardian consent. If we learn that such information was collected inadvertently, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above will change when updates are posted. Material changes may also be communicated by email or in-product notice.

Contact Us

Questions or requests about this Privacy Policy can be sent to:

• Privacy: privacy@viacela.com
• General: contact@viacela.com